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You are now chatting with Singh,Amit.
olivier nog: hi
olivier nog: i found a leak
Singh,Amit: Welcome to Symantec support for Norton Security Suite. My name is Amit.Can I please have a minute to go through the information you have provided?
olivier nog: yes
olivier nog: i found a leak
olivier nog: http://us.norton.com/search search for : "><script>alert("xss");</script>
Singh,Amit: Could you please elaborate the issue a bit more?
olivier nog: A LEAK
olivier nog: A LEAK IN A WEBSITE
olivier nog: HACKERS -> leak
olivier nog: ARE U STUPID?
Singh,Amit: Okay.
olivier nog: is this a help
olivier nog: or are you just a stupid bot
Singh,Amit: You are suspecting this website http://us.norton.com/searchsearch as a hacking website?
olivier nog: no
olivier nog: i say that their is a leak
olivier nog: that can be used
olivier nog: by hackers
olivier nog: a website leak
Singh,Amit: Okay.
Singh,Amit: We need to check the status of the website in the Norton safe web.
olivier nog: OMFG
olivier nog: did you ever heard about hackers
Singh,Amit: You can report the website to Symantec and they will check the details of the website.
Singh,Amit: Yes, Olivier.
olivier nog: could you give me a email for product security
Singh,Amit: You can report about the website through this link www.safeweb.norton.com
olivier nog: i want a email this think dont work
Singh,Amit: Okay.
Singh,Amit: Please give me 2-3 minutes while I check it for you.
olivier nog: oke :)
Singh,Amit: Thank you for your patience, Olivier.
olivier nog: I have the time :P
olivier nog: not all the time of the world
olivier nog: but i can wait :P
Singh,Amit: Im looking for the details in the mean time could you please let me know the Norton program installed in your computer?
olivier nog: it was my pc was reseted so my license isnt usable any more
Singh,Amit: Okay.
Singh,Amit: Olivier, the queue you have contacted is for Norton Security Suite provided by Comcast.
olivier nog: oke let me explain it
olivier nog: their is a leak in your website
olivier nog: the website from norton
olivier nog: i dont know if u are just a stupid bot
Singh,Amit: Okay.
olivier nog: but i need the email for Product security
Singh,Amit: If you wish I can transfer you to a dedicated department that deals with the retail product of Norton.
olivier nog: yes
Singh,Amit: Okay.
Singh,Amit: I
Singh,Amit: Im transferring the session now.
Singh,Amit: Please stay connected.
olivier nog: ow now my connection is gone
olivier nog: -_-
Singh,Amit: Okay.
Singh,Amit: Meanwhile, I found the information regarding your question about xxx in the Symantec website.
olivier nog: could you skip yourself and give me the email from product security please
olivier nog: Technical Support Team
olivier nog: Technical Support Team
olivier nog: Technical Support Team
olivier nog: Technical Support Team
olivier nog: I WANT CONTACT WITH THE Technical Support Team
olivier nog: is that so hard to onderstand?
Singh,Amit: Even though, it shows about the hacking the Symantec product. I would like to assure you that it is a rumour and please be assured about the protection of your computer. I have already confirmed with my Supervisor. In fact, the information provided in the website is regarding Enterprise edition of Symantec AntiVirus.
olivier nog: come one you chineese people need to understand this facking hacking shit
olivier nog: i
olivier nog: want
olivier nog: contact
olivier nog: with
olivier nog: the
olivier nog: Technical
olivier nog: Support
olivier nog: team
Singh,Amit: I am sorry, Olivier. We do not have the option to send e-mail confirmation regarding this. However, to assure you about this I am going to transfer the chat session to my Case Manager who can provide you the detailed information.
olivier nog: ty
Singh,Amit: Please give me few minutes while I document the case before transferring the session to case Manager.
Singh,Amit: In case I need to call you back, can I please have your phone number?
olivier nog: no
Singh,Amit: Okay.
olivier nog: my number is private
Singh,Amit: Okay.
olivier nog: and it cost me a lot of money if you call me becose you are chinese and i am from holland
olivier nog: or where you from
olivier nog: you not from holland
olivier nog: so i need to pay
Singh,Amit: No we are located in Southern part of India.
olivier nog: aah youre certainly exploited
Singh,Amit: Thank you for your patience.
olivier nog: nty
Singh,Amit: I have updated the case.
olivier nog: to who?
Singh,Amit: Im transferring the session now.
olivier nog: oki
olivier nog: you transferring me 10 minutes ago to ?
Singh,Amit: Im sorry the queue to the Case manager is a bit high.
Singh,Amit: So, it is taking time for me to transfer the chat.
olivier nog: aah
olivier nog: how is it in india?
Singh,Amit: Its good here.
olivier nog: do you like it their?
Singh,Amit: Yes.
olivier nog: are you born their?
Singh,Amit: If you wish I can arrange a call for you from my Case Manager at your convenient time.
Singh,Amit: As the queue to the Case Manager is high.
Singh,Amit: So, if you wish I can arrange a call back for you.
olivier nog: well is their not system security department ?
olivier nog: i mean the people who mad the website
olivier nog: i need to have contact with one of them
Singh,Amit: Well, we do not have information regarding that. However, Im sure Case Manager will be able to provide you information regarding this.
olivier nog: is it possible he email me instead of a call?
Singh,Amit: Im sorry however there is no option to send Email.
olivier nog: becose their is not a option i can be called becose i have a blocked phone card
Singh,Amit: Please be assured that your phone number will be maintained confidential as you are providing your phone number to one the Norton certified Technician and our first priority is maintain the customer information confidential.
olivier nog: yes i would belive that but i cant be called becose my number is blocked
Singh,Amit: Okay.
olivier nog: do you pay with roepies?
Singh,Amit: Yes.
olivier nog: is 131 roepie much>
olivier nog: ?
Singh,Amit: Olivier, Im sorry to inform you that as all the Case Managers are busy assisting other customers so Im unable to transfer the chat session right now.
Singh,Amit: You can send your concern through this Email
Singh,Amit: nortonmanagers@support01.norton.com
Singh,Amit: Is that okay with you?
olivier nog: yes
olivier nog: is 130 roepie much>
olivier nog: ?
Singh,Amit: Yes.
Singh,Amit: Thank you.
Singh,Amit: I will keep this case open for you.
olivier nog: that is facking weard
Singh,Amit: Please get back to us if you have any other issues or concern.
olivier nog: oki
olivier nog: where i life
Singh,Amit: Is there anything else that I can help you with?
olivier nog: you can buy for 130 roupies 2 breads
olivier nog: no i am helped
Singh,Amit: Thank you for contacting Comcast Norton Security Suite support line. Have a great day!
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